77pk Privacy Policy — Your Information Is Completely Safe

2 Types of Information Collected

77pk may collect the following types of information. We only collect information that is necessary to provide our services.

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Residential address
• National ID card or passport details (for KYC verification)

2.2 Financial Information

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and records
• Deposit and withdrawal information

2.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system information
• Page visits and session duration
• Gaming activity logs and history
• Cookies and local storage data

2.4 Communication Information

• Live chat conversations
• Email content and attachments
• Support ticket details

3 How Information Is Collected

We collect your information through various methods. In every case, we show the utmost respect for your privacy.

3.1 Direct Collection

You provide information to us directly when filling out registration forms, during the KYC verification process, when making deposit or withdrawal requests, and when contacting customer support. This information is stored securely in our systems.

3.2 Automatic Collection

When you use our site, certain information is collected automatically. This includes your IP address, browser information, device identity, and gaming activity logs. This information helps us improve the quality of our services and prevent fraud.

3.3 Cookies and Similar Technologies

We use cookies, pixel tags, and similar tracking technologies. These are used to improve your experience and to analyse the performance of our services. Detailed information about cookies is provided in section 6.

4 Purpose of Using Information

77pk uses the information we collect for the following legitimate purposes. We never use your information for unauthorised purposes.

4.1 Account Management

• Completing the registration and login process
• Conducting age and identity verification (KYC)
• Ensuring account security
• Managing password recovery and two-factor authentication

4.2 Financial Transactions

• Processing deposits and withdrawals
• Preventing financial fraud and money laundering
• Maintaining transaction records and documentation
• Managing bonuses and promotional offers

4.3 Customer Service

• Resolving your complaints and issues
• Providing relevant information and updates
• Ensuring personalised support

4.4 Legal and Regulatory Obligations

• Complying with applicable laws and regulations
• Ensuring responsible gaming
• Detecting and preventing fraudulent activity
• Preserving evidence in legal disputes

4.5 Service Improvement

• Improving site performance and user experience
• Identifying and resolving technical issues
• Analysing usage trends to add new features

5 Sharing and Disclosure of Information

77pk does not sell your personal information to third parties. However, we may share information on a limited basis in the following circumstances.

5.1 Service Provider Partners

We work with trusted third parties who perform specific services on our behalf, such as payment processing, identity verification, and technical support. These partners receive only the information necessary for their specific task and are required to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we will be obliged to provide information in accordance with the law. In such cases, we will always disclose only the minimum information required.

5.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance and the new authority will follow this privacy policy.

5.4 Emergency Situations

We reserve the right to share information with the relevant authorities if fraud, terrorist activity, or a serious breach of law is suspected.

6 Cookies and Tracking Technologies

77pk uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are required to maintain login sessions, carry out security verification, and store cart information. You cannot disable them as doing so would affect the functionality of the site.

6.2 Functional Cookies

These cookies remember your preferences — such as language selection and login details. They make your experience more convenient.

6.3 Analytics Cookies

We use analytics cookies to analyse patterns of how our site is used. This information is processed in anonymised form and you cannot be directly identified. This analysis helps us improve our services.

6.4 Cookie Controls

You can disable or delete cookies through your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the site to not work properly. You will find guidance on managing cookies in your browser's help section.

8 User Rights

As a 77pk user, you have the following rights regarding your own information. Contact our support team to exercise these rights.

8.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will complete the correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations, ongoing disputes, or other legitimate purposes.

8.4 Right to Restrict Processing

You may request that the processing of your data be restricted, particularly when the accuracy of the data is disputed or the processing loses its legal basis.

8.5 Right to Lodge a Complaint

If you believe that we have violated the privacy of your data, you may lodge a complaint with our support team. We will consider all complaints seriously and respond as soon as possible.

8.6 How to Exercise Your Rights

To exercise these rights, write to us at: [email protected]. We will verify your identity and process the request. We will generally respond within 30 business days.

9 Third-Party Links & Services

Our site may contain links to third-party websites. The privacy policies of these external sites may differ from ours and we are not responsible for them.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe have their own data protection policies. We share only the necessary technical information with these providers, which does not directly reveal your identity.

Payment providers such as bKash, Nagad, Rocket, and Upay have their own data processing policies. Their terms and conditions will apply when using these payment platforms.

10 Protection of Minors

77pk strictly does not collect or process the data of any person under the age of 21. Our services are only for those aged 21 or above.

We complete an age verification process at the time of registration. If for any reason we become aware that a person under the age of 21 has registered, that account will be closed immediately and all associated data will be securely deleted.

If parents believe that their child has registered on our site, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

77pk reserves the right to update this privacy policy from time to time. The policy may be updated due to legal changes, the addition of new services, or changes in our data management practices.

For significant changes, we will send a notification to your registered email and display a clear notice on the site. The date of the updated policy will be noted at the top of this page.

Continued use of our site after any changes will be considered as your consent to the revised policy. We therefore recommend visiting this page regularly.