Help Center
77pk Frequently Asked Questions
From opening an account to depositing with bKash, slots, cricket betting, and bonuses — find all the answers right here.
77pk is a trusted online betting and casino platform in Bangladesh. On this FAQ page we have provided detailed answers to the most common questions from Bangladeshi players — account registration, deposits and withdrawals via bKash and Nagad, game rules, bonus terms, and responsible gaming. If you can't find an answer to your question, our 24/7 Bengali live chat support is always ready.
All Questions and Answers
Account and Registration
All you need to open an account at 77pk is an active mobile number and a password. Enter your correct name and date of birth during registration, as these will be verified at the time of withdrawal. The platform is for users aged 21 and above only.
No. According to 77pk's policy, only one account is allowed per person. Creating multiple accounts may result in all accounts being suspended and the balances in them being forfeited. If you run into any issues, contact the support team.
Use the "Forgot Password" option on the login page and enter your registered mobile number. A verification code will be sent to you. After entering the code, you can set a new password. If you have any trouble, get help from 77pk's 24/7 live chat.
First make sure your mobile number and password have been entered correctly. Clear your browser's cache and cookies and try again. You can also try a different browser or device. If the problem continues, contact our live chat support right away — we'll get it sorted quickly.
Yes. 77pk is fully mobile-friendly. Use the site directly from the browser on any Android or iOS smartphone — no app download needed. The site's interface works smoothly on small screens too.
Deposits and Withdrawals
When you deposit with bKash, the balance is usually added to your account within a few minutes. The minimum deposit amount is ৳200. Keep your payment reference number handy — you may need to give it to support if any issue comes up.
Yes, Nagad is one of 77pk's approved payment methods. Just like bKash, you can deposit quickly and easily with Nagad. The minimum deposit amount is ৳200. You can also use Rocket, Upay, and bank transfer.
The minimum withdrawal amount is ৳1,000. Once the request is approved, the money usually arrives in your bKash, Nagad, Rocket, or Upay account within 5-30 minutes. Bank transfers may take a little longer.
Minimum ৳1,000
5-30 minutes
77pk itself does not charge any extra fee on withdrawals. However, bKash, Nagad, or other mobile banking providers may apply their own transfer charges — this depends on the respective provider's policy. Check your payment provider's website for accurate information.
If a withdrawal is cancelled, first make sure your account is fully verified and that any bonus wagering requirements have been met. If the problem persists, contact live chat — the support team will let you know the reason and resolve it.
Transfers can be made from major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount for bank transfers is also ৳200. Check the deposit page for the correct bank account number.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, go to the 77pk cricket section, select an ongoing or upcoming match, and choose your preferred market — such as match winner, toss, top run-scorer, and more. Enter your amount and confirm the bet. With live betting, you can also place bets while the match is in progress.
In the 77pk live casino section you will find live tables run by Evolution Gaming and Ezugi — Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and many more games. The live section is dedicated to live dealer games.
RTP (Return to Player) is the percentage a slot game returns to players on average over the long term. Volatility or variance refers to the frequency and size of wins — in high volatility games, big wins come less often. This information is usually found in the game's paytable or help menu.
Yes. 77pk offers games from reputable software providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers use RNG (Random Number Generator) technology and are tested by independent auditors. Results are completely random and impartial.
Aviator is a crash game developed by Spribe. A plane starts flying across the screen and the multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the more you can win — but if it crashes, you lose your bet.
In the cricket section you will see a "Live" badge next to ongoing T20 or IPL matches. Clicking on that match will show real-time odds and various markets. Keep in mind that odds change quickly in live betting, so it's best to make decisions fast.
Bonuses and Promotions
77pk offers a 150% bonus on your first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳2,000 you will receive a ৳3,000 bonus, making your total balance ৳5,000. To claim the bonus, activate the offer at the time of deposit.
150%
Maximum ৳10,000
A wagering requirement is the condition that sets how much you need to bet in total before you can withdraw a bonus. The wagering requirement for 77pk's welcome bonus is 10 times. This means if you receive a ৳3,000 bonus, you need to place a total of ৳30,000 in bets before withdrawing.
10x Wagering
77pk has five VIP levels: Bronze → Silver → Gold → Platinum → Diamond. You move up automatically by playing regularly and increasing your betting activity. At the Diamond level, you can receive up to 1.2% weekly cashback.
Each week you receive a fixed percentage of your total net losses back as cashback, based on your VIP level. The rate is 0.2% at the Bronze level and up to 1.2% at the Diamond level. Cashback is usually added to your account every Monday.
Yes. If you do not want to take a bonus, you can request cancellation through account settings or live chat. However, if you have already started betting with the bonus, cancelling it will result in the bonus portion being removed. See the terms and conditions page for full details.
Security and Responsible Gaming
77pk uses SSL encryption technology to protect your personal and financial information. Passwords are stored in encrypted form and no information is shared with third parties. The site is safe and reliable.
No. 77pk is for users aged 21 and above only. Age is verified during registration, and any account opened with false information will be cancelled. Protecting minors is our highest priority.
Visit our responsible gaming page. There you will find options to set deposit limits, take a break from gaming, and self-exclude. If you feel there is a problem, let our support team know right away — we are always ready to help.
To activate self-exclusion, contact 77pk live chat and request that your account be closed for a specific period. This option can be taken temporarily (7 days to 6 months) or permanently. Do not try to open a new account while an exclusion is active.
77pk's support team is active 7 days a week, 24 hours a day in Bengali via live chat. Open the live chat window from any page on the site or email: [email protected]. For urgent matters, live chat is the fastest way to reach us.
Still have questions? Contact support
If you didn't find the answer in our FAQ, don't worry. 77pk's experienced support team is ready to answer all your questions in Bengali — any time, any day.
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